Fl5 Privacy Policy — How We Protect Your Personal Data
Fl5 takes the privacy of every user seriously. This policy clearly outlines what data we collect, how it is used, who can access it, and your rights as a user of our platform in Malaysia. Please read this carefully before using fl5's services.
1Information We Collect From You
Account Information
During registration, fl5 collects basic information such as your full name, email address, phone number and date of birth. This information is required to verify your identity, enable account access and ensure the platform is used only by eligible users.
Payment & Transaction Information
To process deposits and withdrawals in Malaysian Ringgit (MYR), we collect transaction details such as the payment method used, transaction amount and payment reference. We do not directly store your bank card number or banking password — this sensitive information is handled through a secure third-party payment processor.
Device & Browser Information
Fl5 automatically records technical information including device type, operating system, browser version, IP address, and time zone. This data is used to detect unauthorised access, optimise platform performance, and resolve technical issues.
Platform Usage Data
We record platform activity such as pages visited, games played, session duration and actions taken within the platform. This data helps us understand usage patterns and continuously improve the overall user experience.
2How Is Your Data Used?
Fl5 uses the data collected solely for legitimate purposes related to platform operations. The following are the primary purposes for which your data is used:
- Identity verification & account security — ensuring that only the legitimate account owner can access and use their account.
- Payment processing — verifying, processing and recording deposits and withdrawals in MYR.
- Customer support — enabling the fl5 support team to assist you with account issues, payment enquiries or technical problems.
- Platform improvements — analysing usage patterns to continuously improve features, performance and the overall user experience.
- Service communications — sending important account notifications, policy updates or security alerts.
- Legal compliance — meeting applicable legal requirements in Malaysia, including anti-money laundering and data protection obligations.
Fl5 will not use your data for third-party advertising purposes without your explicit consent.
3Cookies, Tracking & Data Storage Security
Cookie Usage
The fl5 platform uses cookies to maintain your login session, store language preferences and optimise page performance. Cookies fall into two categories: essential cookies (required for core platform functionality) and analytics cookies (used to understand usage patterns anonymously). You can manage cookie settings through your browser, though disabling essential cookies may affect account functionality.
Data Storage & Security
All personal data stored by fl5 is protected with SSL encryption in transit and industry-standard encryption methods at rest. fl5 servers are secured by a multi-layered security system that prevents unauthorised access. Your password is never stored in plain text — it is processed using secure hashing methods.
Your data is retained for as long as necessary to fulfil the purposes stated in this policy or as required by applicable law, whichever is longer.
4When Is Your Data Shared With Third Parties?
Fl5 not sell, rent or distribute your personal data to third parties for marketing or commercial purposes. However, there are limited situations where your data may be shared:
- Payment processors — required transaction information is shared with approved payment processors to securely handle deposits and withdrawals in MYR.
- Technical service providers — third parties that support platform operations (such as hosting and cybersecurity) may access data strictly as needed to carry out their functions, subject to strict confidentiality agreements.
- Legal requirements — fl5 will disclose data when required to do so by law, court order or directive from a competent authority in Malaysia.
- Fraud protection — in cases involving suspected fraud or illegal activity, relevant data may be shared with the appropriate authorities.
All third parties involved in processing fl5 user data are bound by confidentiality obligations and are not permitted to use that data for any other purpose.
5Your Rights as a User — Access, Correction & Deletion
As a fl5 platform user, you have the following rights regarding your personal data:
- Right of Access
- You have the right to request a copy of the personal data we hold about you. This request can be submitted through fl5 customer support and will be processed within a reasonable timeframe.
- Right of Rectification
- If your data is inaccurate or outdated, you may request a correction via your account settings or by contacting our support team. fl5 will update the relevant information within a reasonable timeframe.
- Right to Deletion
- You may request the deletion of your personal data when it is no longer needed for the stated purposes, subject to any legal requirements mandating the retention of certain records.
- Right to Object to Processing
- You have the right to object to the processing of your data for specific purposes, such as marketing communications. Contact fl5 customer support at [email protected] to submit any requests relating to your privacy rights.
6Policy Changes & How to Contact Us
Changes to This Privacy Policy
Fl5 reserves the right to update or amend this Privacy Policy at any time to reflect changes in data processing practices, legal requirements or new platform features. Any changes take effect immediately upon publication on this page. We encourage you to review this page periodically. The date of the most recent update is shown at the top of this document. Your continued use of the fl5 platform after changes are published constitutes your acceptance of the updated policy.
How to Contact the fl5 Privacy Team
If you have any questions, concerns, or would like to submit a request regarding your data privacy, you can reach us via:
- Support email: [email protected]
- Live chat: available in your fl5 account after logging in
- Section FAQ: for immediate answers to general privacy and account enquiries
Your Privacy is fl5's Priority
We are committed to protecting your personal data. Register an account or log in to access your privacy settings and enjoy a safe entertainment experience with fl5.